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How
to Write Effective Direct Mail Sales Letters
Author: ©Jackie Parachu
We've all received them. We occasionally read them. However,
most end up in the recycle bin . . . But why? They're only
a page or two long, and yet many direct mail sales letters
are just as dead as the felled log they were fashioned from
. . .
Okay, so you've targeted suitable companies, found the name
and title of the decision maker for your product or service,
and the Trojan-like envelope has made it past the always-suspecting
secretary/assistant, and the decision maker has opened up
the letter! What will your letter read like? The following
checklist will hopefully ensure an image to set yourself apart
from the pack.
· Ensure the message matches the needs of the target
audience.
Does your offer of products and/or services match the needs
of the recipient? Don't make your pitch to a company president
if your message only applies to the marketing staff.
· Get to the point.
If you begin your letter with general, hazy information -
you risk losing the reader. It's critical you make your point
in those first few lines.
· Be clear and concise.
"Brevity is the soul of wit" - William Shakespeare.
· Sell benefits, not features.
Many businesspersons love to list and discuss product features.
However, your potential customers want to know how he/she
will benefit from using the product. It's okay to list features,
but also include the end-user benefits. For example, a feature
of the word processor is that it allows you to write and edit
content electronically, so you don't have to retype the entire
page. The benefits are that it saves a lot of time, and increases
productivity.
· Keep it personal and conversational.
Given today's access to current data, there is no excuse for
sending out form letters. Personalize each letter you send
out in your direct mail campaign. In terms of writing style,
just write like you talk - and you're sure to make a warm,
genuine appeal to your reader.
· Use letters to generate leads - not sales.
The goal of a direct-mail letter is to generate a response,
not a sale -whether it be a return mail card, a fax, email,
phone call, or fax. The purpose is to open doors - the sale
is the next separate and distinct step in the process.
· Write at a grade-school level.
Studies have shown that most of us read at an eighth-grade
level. Avoid big words to make the letter easily understood.
You can be technical if you choose, but simplify your language
as much as possible.
· Postscript (P.S.) is your friend!
Case studies indicate that the typical letter recipient's
eye moves down the page to the P.S. before they read everything
in the letter! Try to restate your proposition in the P.S.
· Use white space.
Readers are often turned off by large gobs of text. Try to
use short paragraphs, and bullets and/or numbered lists. Give
the reader some breathing room!
· Keep it to one page.
Most presidents, purchasing agents, plant engineers, and other
decision makers are very busy people. Make your point, sell
the benefits, make it easy to read - and keep it to one page.
· Make a "no-risk" offer.
Offer the recipient something - and make it no risk. Offer
free information, an article, some industry tips, free tutorial,
or product sample.
· Create a deadline.
Whether there is a real deadline or one you create, make one.
Usually, a deadline increases the rate of responses because
of the limited amount of time to act.
· Call to action!
Ask and ye shall receive . . . Why not ask for the order?
"Call our toll-free number, 800-555-SALES, for a free
consultation".
· Use postage reply mail.
Include a business reply card for better response. Make sure
it has pre-paid postage. Don't lose an inquiry for the cost
of a single stamp.
· Include a guarantee.
If you can offer a guarantee - be it your follow-up, delivery,
customer service, or pricing - do it. By offering a guarantee,
you offer integrity and credibility to your products/services.
· Include testimonials.
Nothing speaks louder for your product or services than a
satisfied end user. However, if you use names and companies,
make sure you get a signed authorization from them.
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