Businesses today are looking for new methods to try and reduce overall costs whilst providing good customer service and keeping customers satisfied. Typically rather than using new ideas an organisation will decide to downsize and either reduce staff or move to a smaller building.
But by using Lean Six Sigma an organisation won’t have to downsize and can use the knowledge gained to reduce waste in processes and eliminate defects. With Lean Six Sigma companies can maximise a customer’s value and by reducing waste will create more value for customers with less resources that are wasted.
Some of the benefits for an organisation with Lean Six Sigma holders include:
- Increased customer and employee satisfaction
- Reduced costs
- Improved reputation
- An increase in staff morale
- Increased customer loyalty
- A competitive advantage
By removing unneeded processes an organisation can free up resources that can then be applied to other areas; this can help to meet certain deadlines and ensures that employees with certain skill sets are being used efficiently.
With an increase in customer satisfaction this will lead to fewer customer complaints and an improved morale in the workplace; employees will become more motivated and this can lead to new and innovative ideas that can help drive the business forward.
Another advantage of improved customer satisfaction is the fact that the business reputation will improve and more customers will see your business as an attractive option. If customers are satisfied then there is a high chance that they will use your business again and word of mouth will spread.
A business can reduce costs due to the fact that customer satisfaction has been improved and fewer complaints or refunds are being made. Businesses with poor customer satisfaction will spend a lot of time and resources dealing with customer complaints and providing refunds.
If a business is running efficiently with waste reduced and all staff being properly allocated to tasks that suit their skill sets, then they can come up with new products and ideas that allow them to move the business forward and expand.
Businesses with Lean Six Sigma can create strategic plans that focus on areas for improvement which will eliminate unneeded products or services and focus on what areas can be strengthened to increase profits.
Another advantage is that using MSP Training courses such as Lean Six Sigma, can improve your supply chain and reduce the chance of your business buying too much or too little of a product or service. This in turn can reduce profits and make sure the business has the exact amounts needed.