When it comes to IT support, many people assume that it’s often a one-size-fits-all solution, this definitely isn’t the case though. You’ll find that many IT support specialists will offer a completely flexible solution.
But what about on your end? Are you supposed to make a commitment to hire an IT support specialist or do you outsource the task to keep expenses at a minimum? We’ll answer this throughout the next few sections.
One of the primary reasons why business owners often jump to the conclusion that they must hire an employee for IT support is because this is the case in most other areas. Hiring in-house might seem to be the best solution because you’re going to have someone who will be “part of the team”, you’ll be able to adjust them so that they fit in perfectly with your own business model.
However, the main problem with this is that it can be extremely expensive for small businesses to employ an IT support specialist. In addition to this, the support can be extremely expensive if you don’t use it as much as you thought you would. Let’s not forget the employee benefits, sick pay, and vacation time you’ll have to provide.
Outsourcing Your IT Support
Outsourcing IT support is more often than not the best solution, especially for small businesses who are trying to keep their expenses at a minimum. This is such a beneficial method of approach because you don’t need to think about employee benefits, sick pay, vacation time, or even a salary. IT support providers offer flexible packages and you can easily find a package that fits your budget and your requirements nicely.
The main problem with outsourced IT support is that you’re never going to be the primary client. There will always be other clients that your IT support specialist will have to deal with. Many business owners also might not like the fact that they aren’t a dedicated member of the team, they’re not part of the business in the same way a salaried employee is.
So what’s the best way to approach this situation? Let’s take a look in the next section…
The Best Solution
There are pros and cons to both hiring an employee and outsourcing, so how are you supposed to make a decision? It seems that both options are quite similar.
The truth is, hiring an employee is extremely expensive compared to outsourcing, but you’re also going to get a much more personalized service. If you can afford it, you might want to think about hiring a part-time employee who can take care of your systems during business hours.
You should also think about outsourcing IT support outside of business hours and on weekends so you’ll have round-the-clock support. If you decide to do this, just make sure that both IT support specialists can communicate with each other properly.
There is one key mistake that business owners and managers often make when it comes to IT support — they assume that it’s a one-size-fits-all solution. This definitely isn’t the case and fortunately there is a wide range of solutions to choose from no matter what your business model might look like.
Whether you decide to hire in-house or outsource your IT support will depend on multiple factors, mainly how you run your business and where your business stands in terms of employment. Reading our “The Best Solution” section will give you a better idea of this.